Forms & FAQ
Patient resources for care with Rise.
Patient forms
Forms available when you need them.
PHQ-9, GAD-7, and ASRS questionnaires are sent securely through Tebra when they are needed for your care.
Legal and billing resources
Your rights and practice policies.
Frequently asked questions
Telehealth, visits, and everyday care questions.
Why choose virtual mental health care?+
Rise makes receiving care convenient and efficient without sacrificing exceptional care. Patients receive a comprehensive, team-based approach without the drive, wait time, and missed work hours. Prioritizing mental health can be easier with statewide telehealth access.
What is Tebra Telemedicine?+
Rise uses Tebra (formerly Kareo) for scheduling, video visits, and billing. It is HIPAA-compliant for computers, tablets, and smartphones. After scheduling, patients receive a video-session link by email, plus email and text reminders. On the appointment day, click the link on an internet-connected device with camera and microphone, allow access, and select Knock to enter the video room. Rise recommends Google Chrome; Tebra cannot guarantee connection quality on cellular-only networks.
What do patients need for a visit?+
A computer, laptop, tablet, or smartphone with working camera and microphone; a strong internet/WiFi connection; completed new-patient intake forms at least 48 hours before the first appointment; and readiness to open the Tebra appointment URL about 10 minutes before the visit.
Are appointments recorded or stored?+
No. Sessions are not recorded, and the software does not provide the ability to do so.
Are video visits secure?+
Yes. Tebra’s video technology uses bank-grade encryption and is HIPAA-compliant. Rise recommends choosing a quiet, private place at home or work for every appointment.
I am logged on. Where is my provider?+
As with an in-office visit, a provider can occasionally run behind. Stay in the virtual waiting room and wait for a message or for the provider to accept your Knock. Rise recommends checking in 10–15 minutes before the start time.
Can medication be prescribed online?+
Yes. Michigan-licensed physician assistants can prescribe medications, including controlled medications, and send them electronically to a pharmacy. Current clients seeking a refill should give their provider 3–5 days’ notice; requests may take up to 72 business hours during Monday–Friday business days. Weekend refill requests are acknowledged on the next business day.
How do I authorize another person to be involved in my care?+
Complete the Rise Release Form for the preferred contact. The completed, electronically signed form is securely transferred to the Adobe Sign portal, and patients receive a copy by email.
How do I request documentation?+
Documentation requests are handled case by case by each provider and may be discussed during an appointment or in a specifically scheduled documentation visit. A Release Form must be on file before documentation can be released.
How do I reach someone with a question about my care?+
Call (248) 850-1000 during published office hours. If the team is assisting another patient, leave a detailed message for a return call. For a life-threatening emergency or acute crisis, call 911 or go to the emergency room.
What do I do if I have a psychiatric emergency?+
Call 911 or go directly to the emergency room. If you are a current client who is hospitalized, please notify Rise and complete a Release Form for the hospital or partial hospitalization program so the care team can coordinate with us.